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Associate a default service to progressive captures


Tina.Lapere

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Hi Tina,

Although there is no current way to set a default Service, there is a new feature that is soon to be released that allows you to define different types of requests that can be raised for that one service. With this in mind you may find that showing a single service in Progressive Capture has some value.

PCServiceFormCatalog.png

This is what we are calling a "Request Catalog". Each Service can have its own Request Catalog and each item in that catalog can have its own Progressive Capture Script and Business Process Workflow. In the above image there is a single "Mac Support" service which has two types of requests that can be raised against it.

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  • Victor changed the title to Associate a default service to progressive captures

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