Guest Posted March 2, 2016 Share Posted March 2, 2016 Hi Hornbill, We've been getting requests from our staff to include the original request into our email responses from Hornbill. Since our reply email templates are usually just a response from the ticket owner and with the subject heading, which isn't always descriptive. What I would love to have as an option would be to include the original request at the bottom of our email responses and if possible include all correspondences made within the ticket itself to the customer viewable in the responses. Thanks. Ainul. Link to comment Share on other sites More sharing options...
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