dconagh Posted February 22, 2016 Share Posted February 22, 2016 Hello, I recently used the Hornbill Support email address to try and get some support but I was directed to use the forms, so here goes.... Is it possible to copy a request and the change the details about the request? i.e. We have 5 people on 1 site ring our helpdesk and rather than have to log the same request 5 times with different information we can copy the first request and change the header or detail information. If there is a more efficient way to do this then I would be happy to be informed of it. Any help would be much appreciated. Thank you, Link to comment Share on other sites More sharing options...
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