Strange character in report

[painstarmaximus]

Hi all,

I have created some reports within Hornbill that include a sub category.

What I have found is some of the values return contain a hyphen, as attached.

It does look like t has stopped (since 11/1), but was wondering what it could be, and if I could remove them.

Thanks in advance.

Le

error.doc

[TrevorKillick]

Hi Lee

This is the display separator stored for Service Manager Request Categories, i am not sure why it stopped displaying but any request with a Category of more than one level will display this character as the separator.

Kind Regards

Trevor Killick

[painstarmaximus]

Hi Trevor,

Thanks for the reply. So somewhere along the line, it has stopped?

So when I am reporting, using a report or widget to count number of tickets of a particular category, it reports the line twice.

Can you advise how this may be resolved?

Thanks,

Lee

[TrevorKillick]

Hi Lee

I have asked Development to take a look and see if there are any reasons for the change in how the data is stored.

Kind Regards

Trevor Killick

[TrevorKillick]

Hi Lee

Development cannot locate any recent changes that would have caused the data to change. If you drop support an email and reference this forum post we can take a closer look at your system and try and resolve the issue with the data for you.

support@hornbill.com

Kind Regards

Trevor Killick

[painstarmaximus]

Thanks Trevor,

Will do.

Lee