how-to Send automatic Out Of Office email notifications

[Guest]

We wish to set up an Out Of Office on both our London and Asia-Pac Shared Mailbox.

I.e. Londond OOO should apply Monday to Friday between 6pm and 8am and weekends.

Can you help ?

[Hornbill Staff DR]

Hi Stephanie,

thanks for your post.

In the absence of specific functionality that enables us to set an Out of Office Notification, there are a few solutions that could be implemented to try and achieve the underlying objective which appears to be a way to communicate the Service Desks operational hours to your end users.

A popular approach is to include the Service Desks hours of support in the signature/footer of the email template that is sent as part of the automated "Your request has been logged" email notification.

Another potential channel for this information is to include it in your Organisations IT Customer Service/Support Charter that may be available on a local intranet or similar. If this is the case, then it can be helpful to include a link to your Support Charter in all email templates.

There are also email templates that can be sent as a result of an auto-routing rule however, none of these approaches send notifications intelligently based on the current time or an Service Level Calendar that a Support Team is working with.

Thanks,

Dan