Failed BPM notifyEmailCustomer

[Kelvin]

Looking for advice. I have a couple of business processes that are now failing with the message below

Above is the Process, can anyone see anything obviously wrong?

[TrevorKillick]

Hi Kelvin

Just checked with Development the Email Template variable must be specified you need to pass the name as it appears in the Email Template list show here:

Kind Regards

Trevor Killick

[Kelvin]

Thank you, obvious when you know how

[Hornbill Staff DR]

Hi Kelvin,

Trev is absolutely right in the fact that the "Template Name" must be specified in the corresponding Email Template node option. Watch out for typos as the application is doing an exact match when looking for the template name.

Presently, as a general rule of thumb when configuring an automated task node, the only two options that should ever be allowed to "Automatically Pick Up the value" are:

• Request Id - (common to the majority of automated task nodes)
  
• Access Token - (only common to all Email-related Automated Operations)
  

Any remaining options must have a value set.

Hopefully we will see some better validation and application behaviour to ensure that this aspect (configuring Automated Operations) is a bit more intuitive in future.

Hope that helps,

Dan