mea Posted February 9, 2016 Share Posted February 9, 2016 Trying to view information about setting up profiles but can only view titles of topics - there is no help or instructions. Is there something wrong? - Link to comment Share on other sites More sharing options...
James Ainsworth Posted February 9, 2016 Share Posted February 9, 2016 Hi Mea, Are you referring to the Profiles in Administration to create your category trees for Request and Closure categories? James Link to comment Share on other sites More sharing options...
mea Posted February 9, 2016 Author Share Posted February 9, 2016 Yes but I wanted to read up on the wiki first as I realised we did not cover this during the switch on - I am sure I was able to drill down to view this when I spoke to Dan last week but can't today Link to comment Share on other sites More sharing options...
James Ainsworth Posted February 9, 2016 Share Posted February 9, 2016 Hi Mea, Unfortunately the documentation is not yet available for configuring profiles. However, I'm happy to help. There are two existing profiles called Closure and Request. These are installed with Service Manager. If you click on either of these you will be taken to the details of that profile. You don't need to worry about the profile details. These have been preset to work with Service Manager. On the top right there is a tab titled "Editor". If you click on this you will be able to add and manage your category tree. When adding an item to the tree, you only need to include the code and the name. I'll look at getting the documentation updated as soon as possible. Until then, just post here for any help. Link to comment Share on other sites More sharing options...
mea Posted February 9, 2016 Author Share Posted February 9, 2016 Am I able to replicate sub categories - I want to automate the incident logging as much as possible (see example below) HardwareDesktop Imac Mac Pro [*]Laptop Dell HP Macbook MacBook Pr Netbook [*]Chargers Link to comment Share on other sites More sharing options...
James Ainsworth Posted February 9, 2016 Share Posted February 9, 2016 You can have the same name and code as any other entry as long as it is in a different branch. Something to keep in mind when you are building your profile tree is that each Service defined in Service Manager can have a starting level set against it. You can read more about Request Categories in the Services section titled Request Configuration. https://wiki.hornbill.com/index.php/Services#Request_Configuration Link to comment Share on other sites More sharing options...
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