Kelvin Posted February 3, 2016 Share Posted February 3, 2016 What are peoples views on the way Service Manager handlers users. We are struggling a bit with not have users assigned to default teams (like in Supportworks) We would like everyone to be able to see all the open requests in "Request List" however when a user carries out any work or updates a request we would want this to be done in a organisation context. An example of one issue. We have a service desk that deals with level 1 jobs (password resets etc). If one of our 3rd line engineers takes a call and it is a password reset the Business process errors as they are not assigned to the right team. I may be missing something Should I be thinking about this from a different direction? Link to comment Share on other sites More sharing options...
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