Check Box Answers missing first letter - Fix Released in SM2.20.3

[Kelvin]

I have create a Custom form and when I fill in a text field the data gets carried over to the Ticket ok however it is radio button it then misses the first letter. see screen shot

[Martyn Houghton]

Kelvin

This also seems to be the same issue with the display of Check Boxes as well, with the first character being trimmed.

Where there is a group check box us used, it only affects the first one checked in the comma seperated list displayed.

Cheers

Martyn

[Guest]

Hi Kelvin,

Can you clarify how/where you are setting Radio buttons in Progressive Capture? Currently, there is not a "Radio Button" option in the drop down list of custom form types available.

If you are referring to Check Boxes (as Martin mentioned in his reply), we are aware of this issue - it was raised as a defect and will be fixed as part of our next Service Manager release (2.20).

Kind Regards,

Bob Dickinson

Hornbill Product Specialist

[Kelvin]

Sorry yes Check Boxes

That's great thanks

[Hornbill Staff DR]

Thanks for confirming Kelvin, as Bob has indicated, this will be addressed in Service Manager 2.20.x which we expect to be available to you by the 12th Feb.

(Defect Ref is PM00138894)