Kelvin Posted February 3, 2016 Share Posted February 3, 2016 I have create a Custom form and when I fill in a text field the data gets carried over to the Ticket ok however it is radio button it then misses the first letter. see screen shot Link to comment Share on other sites More sharing options...
Martyn Houghton Posted February 3, 2016 Share Posted February 3, 2016 Kelvin This also seems to be the same issue with the display of Check Boxes as well, with the first character being trimmed. Where there is a group check box us used, it only affects the first one checked in the comma seperated list displayed. Cheers Martyn Link to comment Share on other sites More sharing options...
Guest Posted February 5, 2016 Share Posted February 5, 2016 Hi Kelvin, Can you clarify how/where you are setting Radio buttons in Progressive Capture? Currently, there is not a "Radio Button" option in the drop down list of custom form types available. If you are referring to Check Boxes (as Martin mentioned in his reply), we are aware of this issue - it was raised as a defect and will be fixed as part of our next Service Manager release (2.20). Kind Regards, Bob Dickinson Hornbill Product Specialist Link to comment Share on other sites More sharing options...
Kelvin Posted February 5, 2016 Author Share Posted February 5, 2016 Sorry yes Check Boxes That's great thanks Link to comment Share on other sites More sharing options...
Hornbill Staff DR Posted February 5, 2016 Share Posted February 5, 2016 Thanks for confirming Kelvin, as Bob has indicated, this will be addressed in Service Manager 2.20.x which we expect to be available to you by the 12th Feb. (Defect Ref is PM00138894) Link to comment Share on other sites More sharing options...
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