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Martyn Houghton

Request Entity Custom Fields

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The Request Entity includes a number of custom fields, similar to those in Support Works, to be used for site specific uses but still within the main schema/tables.

I trying to locate where we would customise the display labels for these, how you populate them via Progressive Capture/Business Process and how you make the visible in the request for the Analyst to use?

Cheers

Martyn

 

Forum Admin Edit: The functionality was provided in one of the earlier Service Manager builds. This thread is now locked.

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Hi Martyn

Have you taken a look at the Hornbill, Form Designer

https://wiki.hornbill.com/index.php/Form_Designer

This allows you to customise the display of a request form to the Analyst and change the labels, these Labels should be reflected in Pro Capture.

You can also Translate labels which allows you to change there value in English which is the same as renaming them.

https://wiki.hornbill.com/index.php/Language

Kind Regards

Trevor Killick

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Trevor

Thanks for the links. From discussing with your colleague Dan, it appears that the Progressive Capture - Request details form is not able to use or prompt for these additional fields, whether this is a standard field such as External Reference No or the custom ones.

It appears at the moment that these fields can only be populated through by the Analyst not in Progressive Capture or BPM.

If this is the case can a request for change be made to allow the Progressive Capture Request Details form to be able capture additional Request Entity Fields.

Cheers

Martyn

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Hi Martyn

I believe what you are asking for was already raised in your post here: https://forums.hornb...?showtopic=8101 the same functionality for questions should apply to the ability to map Pro Capture forms to request details.

I am still waiting for a response from Dev.

Kind Regards

Trevor Killick

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Trevor

Yes the request does over lap with https://forums.hornb...?showtopic=8101 but with the extension of supporting non custom fields such as the External Reference No., though I presume from the tool's point of view there are still all fields and we are just using the translate option to change the labels.

Cheers

Martyn

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Hi Martyn

Yes if the the functionality was to be provided then i would expect the mapping to support any field an application chooses to expose, there are obviously going to be fields that we cannot expose as they are required for core functionality.

Kind Regards

Trevor Killick

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