Kelvin Posted January 20, 2016 Share Posted January 20, 2016 First post so go easy I maybe missing a trick but I am trying to set up an auto assignment whereby the request is assigned to the Request Creator no matter which team they are in. I can do this if I specify the team as 1st Line however we often have other teams generating tickets. If I use as screenshot shows, it will not assign to anyone. Link to comment Share on other sites More sharing options...
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