painstarmaximus Posted January 7, 2016 Share Posted January 7, 2016 Hi all, We are new to using the Service Manager, but so far going well :-) A colleague of mine has asked if a ticket status can be changed to either ON HOLD, THIRD PARTY or AWAITING FEEDBACK? I see that changing values will alter the status from OPEN to RESOLVED or CLOSED, but I cannot see whether there is an option to customise this. Also keen to hear how other people manage tickets like this in their companies? I look forward to hearing from you. Thanks Lee Paine Link to comment Share on other sites More sharing options...
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