Hornbill Academy Update: New Dashboard Tutorials, Admin Skills & Last Chance for June's Connect Event!

[Joel]

Content Highlight   Creating Views and Dashboards in the Request List This month, we're spotlighting a video lesson within our Request Management course that explains how to Create views and dashboards in the request list for your service desk agents and analysts. Explore the Request Management course content further to learn more about how Hornbill supports the request lifecycle at different stages.    Boost Your Platform Admin Skills Over the last two months, we've been going under the hood with essential platform administration topics.   April's Academy Live session, Platform Essentials Part 2 – Expert Tips and Advanced Techniques dove deep into topics including: API integrations Single Sign-On (SSO) Data governance The session included hands-on exercises to help bring these concepts to life. It's available now on-demand for you to watch at your convenience.    Academy Connect June Event - Almost Sold Out! Over the last 18 months, we've received tremendous feedback from customers through our Academy Live sessions, HUG events, and Customer Survey. Two themes have consistently emerged: the value you place on hands-on learning experiences and the importance of connecting with other customers. Our upcoming Academy Connect event combines these two themes and promises to deliver a day of valuable learning and networking opportunities.   The response has been overwhelming! The event reached capacity within just 3 working days! If you missed out and have a burning desire to attend, don't worry - we've held a few spaces in reserve. Please email us, and we'll arrange your registration. Be quick to secure your spot.   We can't wait to see you there!   Happy learning!

Hornbill Academy Team