User unable to log in

[will.good]

Hi,

 

We have had a couple of basic users receive the below error message when trying to log in via SSO

 

They have the same roles as other users who are able to log in with no issue and we haven't been able to replicate this issue at all...is there anything obvious that we should be checking or are missing?

[TrevorHarris]

Hi,

Do you know what browser version is being used? This is likely to be an issue with an outdated or unsupported browser that needs to be updated

Thanks

Trevor