Microsoft Teams - Send Message

[samwoo]

Good afternoon,

We're exploring the use of Hornbill initiating Teams Group chats (and eventually channel conversations) but we've got an issue when sending a message using data from Hornbill.

If we include the request description in a message on it's own, it doesn't honour the line breaks when it gets sent to Group chats. I have also tried the Replace string utility on the description, searching for \n and replacing with <br/> but it's not done anything and copies everything in Teams as if text has no line breaks

Is it possible to retain the line breaks going into the iBridge "Send Message" request?

Thanks,

Samuel

[Berto2002]

@TomC let me know if you would want a feature to enable quick creation of a teams chat with a customer

[Joshua Howitt]

Good Afternoon @samwoo,

Thanks for raising this issue i am looking into updating the iBridge send message request to account for line breaks as you requested and will update you here once those changes go live. 

[Joshua Howitt]

Good Afternoon @samwoo,

The automation updates have been made to the Microsoft Teams Send Message functionality. There is now a field named "Automatically Format Line Breaks" which when set to true will automatically add line breaks to the content of a teams message, documentation on the field can be found here. 

[samwoo]

That's brilliant @Joshua Howitt - thanks for the quick turnaround!