Scheduled Requests

[Amanda Durgan]

Hi

Can anyone advise me if it is possible to set up Scheduled Requests to go to your Team who do not have admin rights on Hornbill?  I can set schedules jobs up but they always go to the Service Desk and not the Team or owner I have assigned.  This is specifically for early morning repeat jobs that need doing before the Service Desk staff are in at 8am.

Thanks

[Steve Giller]

There is no requirement for admin rights in order to have a request assigned to you.

Without seeing the configuration it would not be possible to say why they are with an unexpected team, but I would initially ensure that the selected team supports the relevant service, and that the Workflow is not assigning the request to the Service Desk.

[Amanda Durgan]

Thanks Steve

I added the relevant teams so will check the work flow - thanks!