Error when creating a copy record: "Invalid unsigned integer value 'IT>Transition' specified"

[Berto2002]

When running an Autotask designed to create a copy of a Release Request, I get the following error:

Xmlmc method invocation failed for BPM invocation node 's1/flowcode-54e59408': 0207 apps logRequestRelease /apps/com.hornbill.servicemanager/entities/Requests/fc_modules/log_request_bpm_helper.js(517): error X1001: Uncaught EspMethodCall::invoke: Operation[data::profileCodeGet] Invalid unsigned integer value 'IT>Transition' specified at methodCall/params/id Execute /apps/com.hornbill.servicemanager/entities/Requests/fc_modules/log_request_bpm_helper.js 517 57 Uncaught EspMethodCall::invoke: Operation[data::profileCodeGet] Invalid unsigned integer value 'IT>Transition' specified at methodCall/params/id 1001 getCategoryDetails at /apps/com.hornbill.servicemanager/entities/Requests/fc_modules/log_request_bpm_helper.js(517:58) logRequest at /apps/com.hornbill.servicemanager/entities/Requests/fc_modules/log_request_bpm_helper.js(209:40) at /apps/com.hornbill.servicemanager/entities/Requests/fc_bpm/logRequestRelease.js(6:44)

I am using this node:

Focusing on the error value in the log, the highlighted value, Catagory is "&[global["flowcoderefs"]["getReqInformation"]["loggingCategory"]]" is indeed set to IT>Transition. The help file suggests it is correct for this to be a [string].

Is it possible that the application is (wrongly?) expecting an integer (categoryId) here when it creates a new record?

When I set the confi to "ignore" for Category, the operation to create the Release Request succeeds.

[Steve Giller]

On 10/03/2025 at 15:12, Berto2002 said:

Is it possible that the application is (wrongly?) expecting an integer (categoryId) here when it creates a new record?

Yes, it is expecting the Category ID (which does not change) and no, it is not expecting an Integer. It is expecting a String which, in this instance, happens to be a numeric value.

We're looking to clarify on the in-app help here so that it's clear that the ID is required (as the name and/or separator could easily be changed in the UI, breaking the Workflow)

Also, if you're copying the category, there's an option to do that lower down.