Ann-MarieHolloway Posted March 3 Posted March 3 Good Afternoon all, I'm looking at some KPIs for call quality and comparing calls to the average resolution time. Is it possible to view this within each call? I can see 'Total Time On Hold' but would like to see 'Total Time To Resolve' Many Thanks as always
Steve Giller Posted March 3 Posted March 3 How are you defining that? On its own it's an ambiguous requirement.
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