Platform Configuration / Team changes & categories (Request & Closure Profile Codes)

[Peter De Neef]

Hello,

Due to a largely change in our enterprise we need to change in Hornbill the setup of our organisational structure and our defined Teams (add, remove and delete).
Also within our service manager module we need to change request profile codes and closure profile codes.

What is the impact on excisting tickets? Open and closed ones.
Are there any other considerations we need to look for if we do such changes.

Thank you.

[Victor]

@Peter De Neef redesigning the organisational structure in Hornbill will have a impact on various areas, including requests, assets, workflows, captures, and very likely more. The exact effects and impacted areas depend on the scope and specifics of the restructuring, as well as the intended objectives. Given these variables, the most effective approach would be to consult with a product specialist rather that a simple conversation here. They can help assess the requirements, clarify the overall goals, and provide expert guidance on the necessary steps, potential challenges, and key considerations to ensure a smooth transition.

[Peter De Neef]

Thank you for the reply. I will launch expert request to talk with product specicialist.