will.good Posted January 13 Posted January 13 Hi, Similar to the functionality in Service Manager, we need the ability for other people to view / manage live chat snippets. Currently, there is no way for users to share snippets in LC so users need to create their own snippets (which is a bit of a nightmare when we are trying to ensure everything going out to customers is consistent) A suggestion for this is to be able to share the snippet with all other live chat agents (i.e. everyone with the Live Chat Agent Role) or potentially by team(?) 1
Steve Giller Posted May 7 Posted May 7 As always, suggestions are reviewed under the Roadmap Inclusion Policy
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