Working Time Calendar

[AnthonyUSS]

Hi all quick question, I want to setup a ticket with a 14 day SLA and display this via a board what Working Time Calendar should I use for a full 24 hour calendar (24 x 7), I basically want the board ticking down from 14 days our default calendar is service desk default cal which takes into account our working days and bank holidays etc?

[Peter Clough]

You should be able to pick pretty much any of the others. If you look through them, it will show you what's being calculated against, something like a Critical Incident calendar will likely be 24/7. Though if you just calculate the SLA at 8 hours a day/40 hours a week (assuming traditional working hours), then it will still finish at the same time, assuming something isn't started out of hours.

If you want to be certain, you can always create a new calendar specifically for that SLA.