New Update: Service Manager (3229)

[Harry Hornbill]

Hello everyone,

The latest update of Service Manager (3229) has been released to live.

The change log for this update is as follows:

New

• Added Job Title to the available values within Intelligent Capture when using the Co-worker or Customer Search Forms
• Attachments/Downloads can now be associated to knowledge base articles {CH00184549}
• Knowledge base articles can now be related to other knowledge base articles {CH00184548}

Change

• Add Not Set as condition for Feedback Rating on Personal Dashboard Chart criteria {CH00178790}

Fix

• Employee Portal Customer Feedback Form translations not being loaded
• User display text does not respect relevant setting when changing customer on a request {PM00185224}
• Organisation search within request list view filters does not show all expected results {PM00185189}
• Corrected Catalog Exclusion Search filtering for User records
• Missing translations in Intelligent Capture {PM00185164}
• Changing a name against a user record is not reflected in the "Used By Name/Owned By Name" asset list export {PM00185160}
• Service Availability Widget does not show service name
• Unable to see paginated custom lookup records
• Corrected translation styles in Request View questions panel {PM00185110}
• Knowledge not showing in Global Search for full user with "Knowledge User" role {PM00185019}
• Knowledge search by tags does not work {PM00185016}
• Full users with the "Knowledge User" role encounter errors when accessing Knowledge {PM00184932}