query? Publishing of Knowledge linked to the Service Catalog via the Customer Portal Update?

[Martyn Houghton]

Is it still on track for publishing of Knowledge Bases linked to the Service Catalog via the Customer Portal to be in place by the end of year as discussed at the October HUG?

Cheers

Martyn

[AndyG]

Hi @Martyn Houghton, Knowledge will not be available in the customer portal this year. A further update will be comminucated early next year.

[Hiten]

Thanks @AndyG I was wondering why this is not working for us - when it is setup to do so.

[Martyn Houghton]

@AndyG @AlexTumber

Any update on when this is now scheduled for?

Cheers

Martyn

[Hiten]

Hi Hornbill Team, 

We are also looking to surface a Knowledge Base for the Customer Portal too.  When are we expecting this to land please?

Regards, 

Hiten

[AlexTumber]

@Martyn Houghton @Hiten thanks for your posts,

Yes we are still committed to bringing knowledge to the customer portal. I will post an update when we have news to share.

Alex

[Martyn Houghton]

@AlexTumber

Thanks for the update that this is still in progress.

Cheers

Martyn

[Hiten]

On 13/02/2025 at 11:07, Martyn Houghton said:

@AlexTumber

Thanks for the update that this is still in progress.

Cheers

Martyn

Any further update(s) on this Martyn?

[Paul Chambers]

Hi @Hiten
Martyn and I are still waiting for this business critical functionality.
Hopefully @AlexTumber or @AndyG will be able to confirm a release date ?
Thanks in advance.

[Hiten]

Hi @Paul Chambers @AndyG @AlexTumber

Is this now available?

Regards, 

Hiten