Regex node workflow help

[Lee C]

Hi All,

My aim is when a ticket is logged by email the workflow pulls the full name from the subject and then updates the customer field with it, the part i am stuck at is what regex nodes need to be configured in the flow to make this happen?

I know the node to update the customer details, its just when i look at core and service manager task i see a few regex ones and i dont know if i should be using the regex match task node first and the another regex node after that to store the full name it pulls out so i can then use it to update customer details?

I see regex match, substring and regex substring task which is confusing me, anyone got the example nodes they can display?

Thanks

 

 

[James Ainsworth]

RegEx Match - This will just return a true or false if the string is found.  When used, this could be followed by a decision node with one path for true and one for false.
RegEx Substring - This will return the first matching string that it finds within the provided string. 
Substring - This is similar to the above RegEx Substring, but with more options on where to start looking for that string.  This is useful when you know that that substring you are looking for may occur more than once in the provided string.

I might need a bit more information about the subject line to see what needs doing next.  Could you show an example of the subject line, replacing with a fake name?