More missing translations in customer portal

[Gareth Cantrell]

We're busy finalising the translations for our rollout next week, and I've stumbled on a few more areas where there are no translations available in the employee portal.

These are (images attached below):

1. The "Sort By" filter text in the Timeline
2. The resolution description should have a "translate" button to invoke Google Translate, as this is an agent-entered field.
3. The "Leave Feedback" button.
4. Most of the "Customer Feedback" form:
   1. Form title
   2. All the buttons

 

1.

2. 

3. 

4. 

[James Ainsworth]

The Customer Feedback popup translations have been updated and will be available in the next Service Manager update.

[James Ainsworth]

On 27/11/2024 at 04:26, Gareth Cantrell said:

The "Sort By" filter text in the Timeline

This will be added in the next Hornbill Core releases, expected next week.

[Gareth Cantrell]

On 03/12/2024 at 15:58, James Ainsworth said:

The Customer Feedback popup translations have been updated and will be available in the next Service Manager update.

The customer feedback popup translations keys are showing in the translations admin screen however, the translations ONLY show on the initial invocation of the feedback popup.

Subsequent reloads consistently revert to the default English.

EDIT: this only happens if the page is refreshed.

[James Ainsworth]

2 hours ago, Gareth Cantrell said:

the translations ONLY show on the initial invocation of the feedback popup.

Hi Gareth,

Yes, this is exactly what our developers found and have fixed.  The loading of the translations for this form were broken.