Send email attachment from Workflow

[billster]

Is there a way of using 'Direct Message Send' or 'Email notification' functions on Workflows to send an attachment with email?

[Peter Clough]

Are you sending internally or externally?

Because if you send to a customer, then you can just link a Knowledge article or Document to the call and refer the customer to that.

[James Ainsworth]

1 hour ago, billster said:

Workflows to send an attachment with email

Hi @billster

Thanks for your post.  The Direct Send and Notification emails don't have any option for including an attachment.  What do you think of Peter's suggestion.  We are actually working on a knowledge article feature that would allow you to include a downloadable attachment on an article. 

[billster]

16 hours ago, Peter Clough said:

Are you sending internally or externally?

Because if you send to a customer, then you can just link a Knowledge article or Document to the call and refer the customer to that.

Yes I am sending internally so I will have to do that.

15 hours ago, James Ainsworth said:

Hi @billster

Thanks for your post.  The Direct Send and Notification emails don't have any option for including an attachment.  What do you think of Peter's suggestion.  We are actually working on a knowledge article feature that would allow you to include a downloadable attachment on an article. 

Hi James, Pete's suggestion works for me and the downloadable attachment sounds like a good feature