November updates: Custom Lookups, Get Started with Knowledge, Kanban on-demand

[Joel]

Welcome to this month’s edition of the Hornbill Academy newsletter! We’re excited to share the latest learning resources, on-demand sessions, and updates to help you get the most out of Hornbill. Whether you’re looking to enhance your Workflows, dive into Kanban techniques, or explore our new Knowledge feature, we’ve got you covered. Content Highlight – Custom Lookups   Calling all Workflow designers! This month, we’re spotlighting a blog article with video introducing our latest feature: Custom Lookups. These are a game-changer for optimizing your Workflows, reducing the number of nodes and logic required, and improving browser performance. Kanban On-Demand   Missed our recent Academy Live session? Catch it on-demand! Discover how to unlock Board Manager for Service Management in Maximizing Efficiency and Collaboration with Kanban, rated by participants with an impressive 4.6 .   Get started with Hornbill Knowledge Last month, we launched a powerful new feature: a single solution for creating and managing Knowledge across your organization. Need help getting started? Our Get Started with Service Manager Knowledge guide includes an overview and helpful videos to share with different user groups in your company.   Upcoming Academy Live sessions   We’re taking a break from Academy Live in December to focus on developing some exciting on-demand courses and advancing our certification program. But don’t worry—we’ll return in 2025 with a brand-new series! Keep an eye out for updates as we’ll start opening registrations before the year ends.   Hornbill Academy takes to the stage   This month, we were invited to present at one of the leading conferences in customer success, Pulse Europe. Our very own Joel and Albina took to the stage to share Hornbill’s journey in building our Customer Education initiatives and how we strive to deliver valuable content to you. The event was an incredible opportunity to connect with other practitioners, exchange ideas, and gather insights. We’re excited to bring the inspiration and fresh perspectives we gained back to our work, ensuring we continue to elevate your learning experience.

Happy learning!   Hornbill Academy Team

[HHH]

A bit limited in the beginning but once Custom lookups are expanded to include a lot of fields (or all) it will be the best thing since sliced bread. good work.

[Peter Clough]

Categories will be my main hope, I think.

[Joel]

2 hours ago, Peter Clough said:

Categories will be my main hope, I think.

Yes, Categories and other fields are the next things coming for Custom Lookups. The team are working on that right now.