Not seeing the 'Compose' email button in a new mailbox I have setup today

[Adrian Simpkins]

Hi All

I have added a new mailbox to our instance today and it has passed the backend test. However when I go to view the mailbox in Service Manager I am not seeing the 'Compose' new email button come up - I am sure I didnt have to do anything previously to get this to appear other than add mailbox / setup roles etc.

This shows one where I am seeing Compose

However on the new mailbox I just see the below:

 

Any ideas as to why not showing the 'Compose' button please?

many thanks !

 

[James Ainsworth]

As this is a new Mailbox, have the rights to the mailbox been set using a role? If I uncheck the Can Send Message, this removes the Compose button. 

[Adrian Simpkins]

Hi James - yes I created the 2 roles as normal - one with full mailbox rights and one with send rights only. I have compared this to the existing mailboxes and it looks exactly the same as shown below 

[James Ainsworth]

I'll see if I can find any other information to why this might be happening.  You might need to raise a support request with Hornbill Support.

[Adrian Simpkins]

Thanks James. much appreciated !