Custom Lookup UI issue

[Peter Clough]

I've just been rebuilding our password reset process, where users can select the system they need a reset for, and it routes correctly. There's 22 systems on this list, plus an Other, and much though I wish I could get rid of half of them, I can't.

Anyway, I'm using the value for that selection as the reference in a custom lookup, however the Records screen in the custom lookup only seems to be showing 17 items to a page, and there are no pagination buttons at the bottom, so several of my records seem to have simply vanished.

I've tested with one of the 'missing' records, and it is successfully assigning as it should be, so the records have clearly been added, they simply aren't visible. Obviously this means I can't edit any mistakes or remove redundant records, so will need to be fixed.

[Steven Boardman]

@Peter Clough we're glad you're finding the custom lookup feature useful, thanks for flagging the issue.  Our dev team has found and fixed the issue, the fix will be available in the next Service Manager update.

[Peter Clough]

Much appreciated.

[EWA]

@Peter Clough how are you then configured the workflow. I thought it would be a great feature to use it for Approvers but within the Custom Lookup workflow the Reference Field is mandatory. It seems I would still need a decision nodes for each delegation?

[EWA]

I might have worked it out. Though, if there are more than one Approver, I don't think it would work

 

 

[Peter Clough]

Hey @EWA. At the moment, we have a simple list people are picking their password reset from, I copied the values on the simple list in as the references on the lookup, then I just pull that value in and use it as a variable for the reference. It does still only work with 1 approver (who also needs a licence) per thing though, yes. It might be good to be able to specify a role or something in the future.