Default email template?

[billster]

Somehow I changed the default email template for a Service Portfolio in Service Manager.

If I press the email button on a request in that service then the default template is "Log Request" but I want to make the default template just empty. But I've no idea where to change this. I checked in Service Portfolio but I can't see anything obvious.

 

[Adrian Simpkins]

Hi Bill - checked in my Service Portfolio as I would expect there to be a blank option on setting default template, but it appears once set there is no option in the list to remove it when I check - this service has a blank template set but if i wanted to remove it I can't see how either. I would expect there to be a blank field at top of list like other fields that we can set so no default template in place. I will follow this to find out the solution

Many thanks !

[Steve Giller]

If you need a blank template, you just create a template that is blank (i.e. empty) rather than not having a template selected.

I recall there being a reason behind this but it's not my area so I deleted that bit of knowledge.

[Adrian Simpkins]

Thanks Steve - didnt think of that as a workaround  

[billster]

Thanks I found the setting now!

[James Ainsworth]

Some further discussions on this topic.