Cannot remove email template from a service

[Lee C]

Hi Guys,

Not sure if i am missing something, i assigned this against a service but i cant see a way to remove it, any ideas?

[James Ainsworth]

Hi @Lee C

Prior to applying a template, it would have defaulted to a template that is set under the following setting:

Although you can't unselect the selected template, you can set it back to what it was before by selecting the RequestMessage/Request form email template.  In the case that the default template has been changed in the above setting, just match the template to what you have set.

I believe that a template is required.  The above setting allows the requests without a template set, something to fall back on so that there are no errors when trying to create an email. 

I hope that helps.

[samwoo]

Morning!

Does this setting still allow the template to be used even if the specified service <request type> email template category doesn't hold that template (and no default template is set)?