Request Profile Codes Under Different Domains

[Lee C]

Hello

If i have 2 domains in the employee portal for example HR and IT how do i make it so each one has a different list of request categories to choose from? i can only see 1 place in service manager where these are created, currently under IT it has this structure below

How would i get a different set of request of codes when a different domain is chosen?

[Steve Giller]

These are configured in the Service Portfolio:

This is per Service and per Request Type.
In the example above, Users will be able to select anything below Microsoft Office in the Request Category tree, and anything below  Database Support in the Resolution/Closure Category tree.
As you will see, my Incident allow any MS Office product to be selected, you do not see the MS Office parent category:

This may involve restructuring your Category trees as you cannot filter on multiple branches, but if you have a top level of "IT" and "HR" already this should be as simple as setting the level to "HR" (or any category below that) for the HR Services and "IT" for the IT Services.

One thing to note is that you must not filter down to the bottom level, or you will not be able to assign a category at all.