Analyst default team?

[GJ06]

Hi everyone, is there a way to have a default team for analysts?
My predicament.... I am a member of two teams, when logging a ticket that would automatically assign to me it seemingly picks the team that comes first alphabetically.

I tried turning off assignment to me in that team as a test and the ticket assigned to the team that comes alphabetically first, and not me personally in either team.

 

Thank in advance 

[EWA]

Are you using workflow to assign those tickets? 

 

[GJ06]

we are, using: &[global["flowcoderefs"]["getReqInformation"]["createdBy"]]
In the Assign to Owner (variable) task.

[CraigP]

Here's a link to my workaround which we are still using. Essentially we're using one of the custom fields on the user accounts to set the ID of the user's "default team" there, and before the workflow assigns the request to the user, it first checks to see if that custom field is set and attempts to retrieve the matching team and assign it if found.

Still think it's strange to have the ability to put someone in multiple teams, but then not be able to state which team is their default for assignment purposes, so still hoping for official functionality to do so in the future...

[Steve Giller]

A default team is only logically applicable to a Service, not a User.

If we say that User A is in Teams A, B, and C

Team A supports Services A & B
Team B supports Services B & C
Team C supports Services C & D

If a request under Service D is assigned to User A, but their Default Team is Team A - this request is now assigned to a Team that does not support it, which makes no sense and potentially breaches security policies as other members of Team A (who are not also in TeamC and should not view Service D's requests) may be able to see this under the "My Teams" view.