Exclude "On-Hold" status time from expiry dates in Human Tasks

[Kate]

Hi all, is there a way to exclude ticket time in the On-Hold status from the "Expire by" in Human tasks? Or is there a way to stop the "Expires after" timer while the ticket is on hold?

[Steve Giller]

No.

A Human Task is not part of a Request, it is only linked to it. Human Tasks are unaffected by Request timers.

 

[Kate]

Thank you