What is stopping data in ICF fields appearing in the Request when using "h_custom_x" as form Field ID?

[Berto2002]

I feel dumb asking this after my experience but a new form is not passing through the data as expected.

Data entered into a custom form with this config:

Shows in the questions on the Request that is logged:

But does not appear in the Request (and therefore does not show in the Request Details custom form fields) - and verified by running autotask to send me the contents of these fields:

So what is stopping h_custom_p getting into the Request?

The h_summary and h_description from the first custom form are getting through ok.

[Sam P]

My initial thought was that the data was not suitable for the type of Custom Field (I fell foul of that one, so its ingrained now ) but you have used P which is unlimited text.  Theres no hidden space at the end because they're not accepted, so I think this looks OK.  Is the Workflow overwriting / blanking it? What happens if you choose a different CF? Remove the node and start again?

[Berto2002]

I opened the form today and the custom value field IDs were not there; which explains why they did not work.

I can only conclude that the form had not saved and published.