How to remove card from board in Workflow without errors if not actually on board?

[lee mcdermott]

Hi,

How do you configure a workflow to remove a card from a board without the workflow producing an error if the card is not actually on the board?

 

We have configured the SLA timers to add the call to a board at certain times during the response timer. However we want these to be removed from the board automatically when the response time stops. I have added in the below 2 nodes in the workflow straight after the Stop response timer.

This works if the call is actually on the board but it wont always be on the board depending on the actual response times achieved. If it is not on the board it errors?

I would just like a node that can remove a call from any board it may be on or even if I have to specify the board would be ok bearing in mind it may not always be on a board.

 

Hopefully that makes sense?

 

thanks

lee

 

[Gerry]

@lee mcdermott

I expect the answer to this would be for us to change the automation so that it only warns (in the BPM log) that the card does not exist, and/or possibly have an option you can set to say "Ignore Error If Card Does Not Exist".   Its probably just the case we have not considered the case when the card does not exist.  We will look at that. 

Gerry

[Bob Dickinson]

@lee mcdermott

As @Gerry mentioned, ideally we would have an option to deal with this. But there is a way you can do this right now - by simply using the "Get Card Information" (where you have to explicitly specify the board on which the card may exist), and then a decision node to see if the "Card ID" is set. If it is set, then the card exists and you can remove the card using the node. If not, you miss that node and move on in your process. 

 

Kind Regards

Bob

[lee mcdermott]

@Gerry @Bob Dickinson

 

thanks both, I will try setting up with the decision node for now to see if that solves the problem.

 

thanks

lee