how to Use service default mailbox in BPM?

[Gareth Cantrell]

I have a requirement to send an email from a workflow using a Requests/Email Notification automation node, however every single one of them requires me to specify the mailbox name.

Considering that this workflow applies to multiple services, which have differing default mailboxes assigned to them, how can I force the BPM to use the request service's default mailbox?

I have tried setting the field to "Auto" but that just throws a nasty error.

[Berto2002]

I'm going to stick my neck out here and guess: the new Custom Lookups function will allow you to list your Mailbox Names by Service to use in the workflow which will give a result you can then enter as a variable in the node configuration. If you cannot wait to consume a custom field on the service with the mailbox name and use the Get Service Details node to find it since the default mailbox is not revealed as a Get Service Details outcome (or request it to be!).

[Steven Boardman]

@Gareth Cantrell @Berto2002 we have added the Service Mailbox as an output parameter for the following workflow operation:

Requests > Get Request Information > Service Details

This will allow you to include the above node in your workflow, ahead of the Requests > Email Notification > Email External Address operation, you'll then be able to use the Variable option on the Mailbox name field and inject the value of the Service Mailbox using the variable picker.

This change will be available in the next Service Manager update.

[Berto2002]

Nice