Bulk assign to a user/owner

[danb]

weve had an issue and there has been 5000 calls raised (all same call type), which we need to resolve off.

However to resolve them, they need to be an assigned - is there are a way of bulk assigning to an owner and then we can resolve them off in blocks? or another way?

at the moment, its going through one by one

 

[Peter Clough]

In the request list, you can use the checkboxes, then assign them, that way.

Though I believe it won't let you do more than either 25 or 50 at a time, from previous experience, which is gonna make it slow going for you.

[CraigP]

Not sure if any faster than the above suggestion, and may or may not be appropriate for your organisation, but just throwing out the option that you could briefly turn off the system setting that requires an owner to resolve the calls, resolve them all, and then turn it back on again.

[danb]

33 minutes ago, Peter Clough said:

In the request list, you can use the checkboxes, then assign them, that way.

Though I believe it won't let you do more than either 25 or 50 at a time, from previous experience, which is gonna make it slow going for you.

As per screen shot, it wont allow us to assign to owner....the option isnt there....

[danb]

this option isnt showing

[danb]

51 minutes ago, CraigP said:

Not sure if any faster than the above suggestion, and may or may not be appropriate for your organisation, but just throwing out the option that you could briefly turn off the system setting that requires an owner to resolve the calls, resolve them all, and then turn it back on again.

do you know what that setting is at all?

[CraigP]

48 minutes ago, danb said:

do you know what that setting is at all?

I think it's app.request.allowResolveCloseWithoutAnalyst under Service Manager. (Looks like it's actually that you toggle this to on to allow you to resolve without owner, rather than off).

[danb]

42 minutes ago, CraigP said:

I think it's app.request.allowResolveCloseWithoutAnalyst under Service Manager. (Looks like it's actually that you toggle this to on to allow you to resolve without owner, rather than off).

I owe you a beer! thank you!

[Peter Clough]

Oh, I forgot about that setting, good shout, yes.  Glad you got a solution.