Event Management

[Ann-MarieHolloway]

Question as I can't locate anything relative in my quick search of the forum, does Hornbill have any information on Event Management?
I'm trying to find a way to link our existing catalogue items to our Event Logging Process in order to identify what is needed for our event logging Service Value Stream.

Any information greatly appreciated

[James Ainsworth]

Hi @Ann-MarieHolloway

We don't have any specific functionality for Event Management.  We would typically integration with a solution that specializes in event management and provide some for of automation for raising requests based on certain events.

We may need a bit more information on what you are wanting to achieve.  Do you have an existing event management tool?

[Berto2002]

Interesting idea. Just a couple of thoughts on this. Workflow can:

1. Create and remove Contacts
2. Add/remove people from Simplelilsts
3. Add/Remove people from Organizations
4. Add/Remove people from O365 groups using iBridge. This has the advantage that O365 groups can have email addresses so you can email registered members

The above gives you ways to have people register for events.

Workflow also allows people to de-register from all the above.

You could even have workflows to create the events that people then can subscribe to.

[James Ainsworth]

Maybe we need a definition of event management.  I was looking at it from the ITIL Event Management definition point of view, but that might not be the case. 

[Berto2002]

Haha I think I was off-kilter here not you @James Ainsworth I think my marketing experience suddenly took over again!

[Ann-MarieHolloway]

On 25/10/2024 at 15:02, James Ainsworth said:

Maybe we need a definition of event management.  I was looking at it from the ITIL Event Management definition point of view, but that might not be the case. 

You have understood me correctly @James Ainsworth it is relating to monitoring / alerting tools raising Incidents because of an 'event'