Suspend Node - Expire Period

[lee mcdermott]

Hi,

 

Can I check how the time for the Expire Period on a Suspend Node works.

 

If you set the expire period to 3 days does that mean it will count for 72 hours on during the Working time calendar?

 

For example if our working time calendar is 9-5 each day (8 hours) and we activated the Suspend node (set to 3 days) at 10am on Monday when would the expire period end?

 

I wanted it to be 10am on Thursday i.e 3 days from activation so set it to 3 days, but its still running after nearly a week. So should it be set to 24hours and not 3 days? So the 24 hours equates to 3 days on the working time calendar?

 

thanks

 

lee

 

[David Hall]

Hi @lee mcdermott

Yes you are correct exactly as have you outlined above.. to cover 3 days with 8 hours daily working time you would set to 24 hours rather than the 3 days which would be 72 working hours.

Kind regartds

Dave.

[lee mcdermott]

@David Hall

 

thanks david, I was going to change it and try it, but obviously would need to wait 3 days to see if its worked, so thought it would be quicker and easier to ask before I changed anything.

 

lee

[JJack]

Hi,
May I ask what if any 'Action Focus' you set for your Suspend node?
I see the help text says 'This option determines the Action Tab that a Request will focus on while the Business Process is suspended.', and I see the bpmRequestAction Simple List has 'Used to display the list of the available Action Tabs in a Request. This is used in conjunction with the Service Manager Suspend operations when setting the “Action Focus” option.'

None of this tells me whether I need to set it, or what to ... Can anyone direct me to a more complete description of what it means for a  Request to 'focus' on something?