Bugs/Issues with Knowledge Manager

[samwoo]

Good morning,

I wanted to list a few issues I have found with the Knowledge Manager. Maybe others can contribute any issues here.

• I can use CTRL + B to make text "bold", but I cannot use it to "un-bold" the text
• When pasting images directly into the Article from clipboard, it pastes it twice
• When pasting images directly into the Article at the spot I want it to sit within, it places the image in a new paragraph. It's a bit of a hassle trying move the image to sit with the paragraph I intended for it to sit within (for example, inside a a numbered or bulleted list)
• If I make a change in HTML view and then undo that change, I cannot redo it (for example if I used undo too far accidentally) 
  (UPDATE: This appears to happen when working on multiple lines at the same time, like cutting multiple lines of text and then trying to undo it)
• Tags / Keywords when creating or editing an Article isn't working. I've tried using commas, semi-colons, putting in a single tag / keyword at a time, but it's not saving.

But so far, it looks good. I was only doing some initial testing so not using in a live capacity yet.

[Joel]

4 hours ago, samwoo said:

Good morning,

I wanted to list a few issues I have found with the Knowledge Manager. Maybe others can contribute any issues here.

• I can use CTRL + B to make text "bold", but I cannot use it to "un-bold" the text
• When pasting images directly into the Article from clipboard, it pastes it twice
• When pasting images directly into the Article at the spot I want it to sit within, it places the image in a new paragraph. It's a bit of a hassle trying move the image to sit with the paragraph I intended for it to sit within (for example, inside a a numbered or bulleted list)
• If I make a change in HTML view and then undo that change, I cannot redo it (for example if I used undo too far accidentally) 
  (UPDATE: This appears to happen when working on multiple lines at the same time, like cutting multiple lines of text and then trying to undo it)
• Tags / Keywords when creating or editing an Article isn't working. I've tried using commas, semi-colons, putting in a single tag / keyword at a time, but it's not saving.

But so far, it looks good. I was only doing some initial testing so not using in a live capacity yet.

Hi @samwoo, thanks for the feedback. I can't speak to all of your points but regards to a few of them...
 

• I can't replicate the images pasting twice - not sure what's happening there. 
• I spotted some formatting getting lost when moving between HTML to standard editor - I'll feed this back to development.
• Re: Tags - you can't create new tags at the article level. Instead, tags are created and managed from the Knowledge Admin area (under Configuration -> Service Manager -> Knowledge). Once you, as a Knowledge admin have created a set of tags, they can then be assigned to articles.

[samwoo]

Hi @Joel,

Sorry the the delay in responding.

• The duplication of the images pasting issue seems to have resolved itself... very odd. Will keep an eye on this one.
• Thanks for looking into the formatting issue
• Thanks for the information regarding tags.

Today I have another issue... whenever I try and create an article, I get this error:

This error occurs no matter what I do to the article, and if I keep saving it, it keeps creating drafts - I had to delete 6 of the same articles due to this.

I also cannot take any of these articles out of draft state as well, due to this error.

 

[Steve Giller]

@samwoo Can you follow up on this thread, please?

That will prevent the discussion from being diluted over multiple thread.