Kelvin Posted October 10 Share Posted October 10 We have made some good progress this week with APIs and now able to create a ticket using an API. The payload contains Summary, Description, Request Type, ServiceID and CatalogID The ticket is created and the correct Portfolio item shown, however the Global BPM for that service runs instead of the item specific BPM. If I run this using a standard agent logged ticket the BPM is correct. Hope that makes sense. I am sure I am missing something Link to comment Share on other sites More sharing options...
SamS Posted October 10 Share Posted October 10 Hi @Kelvin, Have you set '''bpmName'''? You need to do this explicitly, i.e. it won't be picked up automatically. 1 Link to comment Share on other sites More sharing options...
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