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ICF form error "Cannot read properties of undefined (reading 'setFormData')" - users unable to progress a form


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Posted

Users have reported that one of our forms cannot progress. The form has always been used to ask people to confirm before proceeding.

The form is as below.

image.thumb.png.2623d27dafd16313e38c4002d5ab243a.png

It has always had just one choice and when a user ticks the radio button the Next button will work. Today it does not work

I added a second choice and tested and I got this blue error:

image.thumb.png.44d0e1cf9f89323df66e8503b1fc3797.png

The config of the node has not changed since 2023 and is/was the following, using:

image.thumb.png.2c7d0fc8697a0bf61c18259d43b68b53.png.

I tried removing the static data field and the form still doesn't progress. The node at fault is this:

image.thumb.png.45dfdf120e5c40abebcbf048aa2cde0a.png

The only field there is is the INFO which is this:

image.thumb.png.9e0549a11cbacb8d5d48994f31d1b42f.png

The question is what has stopped the Next button working? Something has changed to stop such a form or field allowing Next to work

  • Berto2002 changed the title to ICF form error "Cannot read properties of undefined (reading 'setFormData')" - users unable to progress a form
  • 2 weeks later...
Posted

For anyone browsing this thread, the cause was a Simple List that the next Form relied upon had been deleted from the system.

Development are looking to present a less inscrutable error for when Customers delete underlying data that a Capture Form relies on.

Posted

Yes indeed; twas my user error. The struggle was that I assumed the issue was on the form that wouldn't move on when it fact it was some kind of validation in place that the subsequent form wouldn't start. That alone was a lesson learned; to look beyond...

Posted

That's the reason we're looking at whether a different message can be presented - "can't move on from this form" and "can't open the next form" are very different things behind the scenes, but can be indistinguishable when looking in.

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