Berto2002 Posted October 10 Posted October 10 Users have reported that one of our forms cannot progress. The form has always been used to ask people to confirm before proceeding. The form is as below. It has always had just one choice and when a user ticks the radio button the Next button will work. Today it does not work I added a second choice and tested and I got this blue error: The config of the node has not changed since 2023 and is/was the following, using: . I tried removing the static data field and the form still doesn't progress. The node at fault is this: The only field there is is the INFO which is this: The question is what has stopped the Next button working? Something has changed to stop such a form or field allowing Next to work
Steve Giller Posted October 21 Posted October 21 For anyone browsing this thread, the cause was a Simple List that the next Form relied upon had been deleted from the system. Development are looking to present a less inscrutable error for when Customers delete underlying data that a Capture Form relies on.
Berto2002 Posted October 21 Author Posted October 21 Yes indeed; twas my user error. The struggle was that I assumed the issue was on the form that wouldn't move on when it fact it was some kind of validation in place that the subsequent form wouldn't start. That alone was a lesson learned; to look beyond...
Steve Giller Posted October 21 Posted October 21 That's the reason we're looking at whether a different message can be presented - "can't move on from this form" and "can't open the next form" are very different things behind the scenes, but can be indistinguishable when looking in.
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