writing to custom fields from workflow

[Gary@ADL]

Hi guys - is it possible to write values into the custom fields in the h_itsm_requests table in the same way as you can during process capture?

 

ive tried using tasks during my workflow, but it does not seem to be writing the values into the custom fields?

 

 

many thanks  

[Steve Giller]

No, that's not something that happens in Activities, only in Intelligent Captures.

Activities (Tasks) are Platform functionality, not Service Manager, so you cannot map fields to Service Manager tables automatically.
You will need to use an Update Custom Fields node and map them specifically.

[Berto2002]

@Gary@ADL and remember to then use a Get Request Details node after the update and before you need to use the contents of the form...