Request Profile Codes (Category) issue

[Damien Lynn]

Hi folks,
I just went to add a new sub-category under Request Profile Codes and it won't let me add anything beyond the 3rd tier, is this a known issue that is being looked at?

When I log a ticket as a customer I can select the categories we have that go beyond the 3rd tier but when I view these via Request Profile Codes I can't even see the ones customers can select beyond 3rd tier?

Customer view




Request Profile Codes view -
I don't get the +ITEM button at this level/tier so can't add anything new and as you can see from customer view above, there should actually be a tier below these when you click on Ricoh Faults and it's not showing here



Request Profile Codes view -
I get the +ITEM button at this level but can't add anything below it

[Jim]

Click this 

then change this 

[Damien Lynn]

Thanks @Jim that's exactly what it was, oddly I've never changed that setting so not sure why it was reduced to 3 but that's fixed. 

Many thanks
Damien