Damien Lynn Posted Tuesday at 14:52 Share Posted Tuesday at 14:52 Hi folks, I just went to add a new sub-category under Request Profile Codes and it won't let me add anything beyond the 3rd tier, is this a known issue that is being looked at? When I log a ticket as a customer I can select the categories we have that go beyond the 3rd tier but when I view these via Request Profile Codes I can't even see the ones customers can select beyond 3rd tier? Customer view Request Profile Codes view - I don't get the +ITEM button at this level/tier so can't add anything new and as you can see from customer view above, there should actually be a tier below these when you click on Ricoh Faults and it's not showing here Request Profile Codes view - I get the +ITEM button at this level but can't add anything below it Link to comment Share on other sites More sharing options...
Jim Posted Tuesday at 15:16 Share Posted Tuesday at 15:16 Click this then change this Link to comment Share on other sites More sharing options...
Damien Lynn Posted Wednesday at 13:00 Author Share Posted Wednesday at 13:00 Thanks @Jim that's exactly what it was, oddly I've never changed that setting so not sure why it was reduced to 3 but that's fixed. Many thanks Damien Link to comment Share on other sites More sharing options...
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