Is there a way to show form selections on Ticket Summary via Customer Portal

[Brandon Gordon]

Hi guys,

We are trying to make our Equipment Request form that is submitted via the Company Portal show the selected equipment on the Ticket Summary or at least in the ticket description.

Ideally we would like the tickets created via the Customer Portal to look like this:

Currently the Service Desk Analyst has to expand the Question section and navigate through 4 pages worth to determine which equipment to allocate. 
Please see below for how our Intelligent Capture is set:

 

Below is an example of the question section on the ticket:

As you can see, this will be easy for mistakes to be made, just want to optimize the process to avoid this.
Please advise if there is a way around this and feel free to ask for any further information. 

[Steve Giller]

You can simply collect the Intelligent Capture details in the Workflow and then Update Request Details to set the Summary (and/or Description) to whatever you need (within the limits of the field size, of course.)

[SamS]

IF the Service Manager Application Setting app.request.questions.hideUnansweredQuestions has been enabled, then the answers WILL show if default values are given.