Custom Fields set in the IC are not saving

[Sam P]

I'm getting failures because the Custom Fields that are written from the Intelligent Capture are not saving, including h_summary and h_description among others.  

Its not service specific, Change Type specific, user specific, content specific or date specific.  CF's updated in the Workflow ARE being completed.

Does anyone have any ideas why this might be happening?  My IC was last updated 09/08/2024 and the Workflow 02/09/2024 and have been working successfully until yesterday when I started  to get failures.

[Sam P]

Just to round this off in case anyone else has this issue (and so I can remember myself ) this was caused by a Varchar/255 character field having too much data in it, because I had not set a character limit on the input. 

Thanks to Lee at Hornbill support for their help