Failure - The specified Timesheet does not exist

[Joshua T M]

Hi All,

One of our users has started to encounter the attached error message.  The user has identical permissions and timesheet catagory access by role as other users.

What else could cause this error to occur?

Thanks!

[AlexTumber]

@Joshua T M thanks for your post.

The users timesheet does not yet exist. If they navigate to the main timesheet view from the left hand menu icon it will automatically create their timesheet in the background and they will no longer see this message. 

Alex

[Joshua T M]

1 minute ago, AlexTumber said:

@Joshua T M thanks for your post.

The users timesheet does not yet exist. If they navigate to the main timesheet view from the left hand menu icon it will automatically create their timesheet in the background and they will no longer see this message. 

Alex

Thanks Alex,

We did this exactly moments ago and it resolved the issue. We were not aware the user had to open the timesheet view for their timesheet to be created before they could start using timesheet catagories in incidents. 

Thanks again for your help!