AI Assist visible

[Peter Clough]

We are seeing the AI Assist visible on our calls, seemingly a repeat of the below from last month.

Please could this be removed again as soon as possible, and an explanation provided. Based on our internal policies regarding AI, we may have to report this as a security breach.

I've checked the HAi User role, and it is completely empty, plus we are not part of the testing of this.

 

 

 

[Keith Stevenson]

@Peter Clough
Thanks for the post. Can you check the below setting and let us know what its set to (Should be disabled) 

https://live.hornbill.com/INSTANCENAME/admin/platform/integration/haiservice/

 

[Peter Clough]

Hi @Keith Stevenson

Thanks for the reply. We've just found that, and it was set to OpenAI.

We've now disabled it, but unfortunately we still have to raise a security incident for it.

[Keith Stevenson]

@Peter Clough
Thanks for the post. The logs will show who enabled this, if you have a Authoritative contact raise this via our Support team they will be able to obtain the log information 

Kind Regards

 

[Peter Clough]

Thanks, I've passed this along.

[Gareth Cantrell]

I've unfortunately had to raise a security breach on our side due to this as well.

We haven't changed any settings, however it appears that the original "integration.openai.enable" has been deprecated in favour of a new setting and the old setting is no longer respected.

[HHH]

Same for us

[Peter Clough]

The role that is supposed to control access doesn't seem to be doing that for us either. We have no users in it, and they still got the access.

[Berto2002]

I confirm we were not seeing AI Assist having re-appeared and our option was disabled as expected.

[JJack]

!!!