Creating a Request - View Asset Status

[JoanneG]

Good Afternoon, is it possible on logging a request when you enter the asset, it shows the asset status.. so the Service Desk could instantly see the Asset is in Archived Status?

[Steve Giller]

No, but I've tagged this as an Enhancement

[JoanneG]

Fabulous, thank you

 

[HGrigsby]

+1 we would also find this useful

Thanks

Helen 

[Peter Clough]

+1 for this, ideally including sub-state as well, if practical.

[Steve Giller]

For info: The enhancement request is for the right panel of the Capture to display some (user-selected) attributes from the Asset node in much the same way as the Customer node does at present.

At this stage I cannot confirm that this has been accepted, nor offer any timescales if it is.

[Gareth Cantrell]

Adding my +1 for this - I can guarantee we'll be shouted at asked for this shortly as we start deeper integrations with asset management

[Berto2002]

I asked for this last year. I will try to find it. The absence of it means we can't properly avoid links to archived assets which is a constant headache for our asset manager.

[Berto2002]

December 9, 2022 I asked for this.

Can Hornbill consider merging these enhancement threads so a proper requirement can be put together? There's a strong case from key HB customers over a sustained period to stop archived assets being found or enable them to be differentiated for users and agents alike.

Martyn also requested it in this thread:

 

 

[Steve Giller]

You can configure the form to include a specific status:

[Berto2002]

Yes but you cannot EXCLUDE a status which is key because I need to show BOTH active and current and I cannot select both in the form nor have two forms; so I am left with a choice of showing half the assets (either active or current) or all the assets, including archived. Also users and agents cannot SEE the statuses.